SUPPORT PLUS – AMC, COMPLAINTS & SUPPORT TICKET MANAGEMENT

If you are a business owner and spending your valuable time on managing services and scheduling engineer visits, then you need SupportPlus Service management software. SupportPlus is leading Service management software used by more than 300+ small to medium companies to save valuable time and improve customer satisfaction.

SupportPlus is One of the best AMC Service and Support ticket management software in India. NavkarTech SupportPlus is used by more than many small & medium companies who offer maintenance and repair services.

With more than 3 decade of experience in developing and serving the CRM industry we deliver following qualities.

SUPPORT PLUS – ANNUAL MAINTENANCE SOFTWARE

If you are a business owner and spending your valuable time on managing services and scheduling engineer visits, then you need SupportPlus Service management software. SupportPlus is leading Service management software used by more than 300+ small to medium companies to save valuable time and improve customer satisfaction.

SupportPlus is One of the best AMC Service and Support ticket management software in India. NavkarTech SupportPlus is used by more than many small & medium companies who offer maintenance and repair services.

With more than 3 decade of experience in developing and serving the CRM industry we deliver following qualities.

OUR ANNUAL MAINTENANCE & COMPLAINT MANAGEMENT SOFTWARE FEATURES

  • Customer Management (City / Zone / Area / Group)
  • Amc Alert / Renewal / Quotation Alert
    to Customer before & After Service Expire
  • PMS ( Preventive Service ) Alert
  • Complaint / Assign with Appointment
    PMS ( Preventive Service ) Alert Detail
  • Service Cost Report
  • Employee Performance
  • SMS and Email Integration
  • Five Level Escalation
  • Complete RMA ( Return Material Authorization ) Management
  • Tools Management
  • Payment Outstanding Management
  • Follow-up ( For Amc / Payment / Visit )
  • Delivery and Pickup of Item Schedule
    Management
  • Part Requisition Management
  • Auto Report Schedular
  •  Mass SMS/Email to Customer
  • Detailed Product Configuration
  • Employee Expense Voucher and Payment History
  • Document Like Service Call Slip / Invoice / Outward Challan / Inward GR Note
  • Attach Soft copy of Document Like Customer PO / Service Call Slip / Challan

KEY FEATURES OF AMC & SUPPORT SERVICE MANAGEMENT SOFTWARE

Sales Contract

What will this AMC & complaint management software provide you after sale :

  • Contract Type
  • Detail Product Configuration
  • ODU / IDU Details
  • Monthly / Quarterly / Yearly Bill Terms Configuration
  • Payment Schedule

Co-ordinators Desk

One of the hassle-free tasks your coordinator will perform through our AMC service management software :

  • Complaint Management
  • Preventive Service Management
  • Service Contract Management
  • Assign Technician
  • Technician Location
  • Payment Outstanding Management

Reporting

Summarized complete reports with detailed report analysis which can help save time and impriove productivity:

  • Complaint Reports
  • Employee Reports
  • AMC Reports
  • PMC Reports

Employee Report

Admin can now measure the performance of the technicians through AMC maintenance software by getting detail employee reports which can increase productivity

  • Technician Location through GPS Tracking
  • Technician Complaint Assigned Reports
  • Technician Complaint Completion Reports
  • Track Technician Complaint Reports
  • Customized Reports as per requirements

RMA Management

Easy to manage inventory with Inward and Outward entry of stocks.

  • Multiple Godown
  • Spare Inward / Purchase Management
  • Spare Outward Management
  • Standby / Replacement / Free Issue
  • Received for Repair
  • Spare Complete Movement
  • Spare at Repair Center

Escalation

Improve your customer services with our Esclation Reporting features which can help…

  • 5 Level Escalation for Complaint Not Attend
  • 5 Level Escalation for No Action taken against Complaint
  • 5 Level Escalation For Complaint Not Closed
  • 5 Level Escalation For Service Contract Expired
  • 5 Level Escalation For Preventive Maintenance Service Expire

Management Report

Admin can now measure the performance of the technicians through AMC maintenance software by getting detail employee reports which can increase productivity

  • Employee Performance
  • Customer Under Service
  • Service Cost
  • SLA Violation Register

WHICH INDUSTRY DOES OUR ANNUAL MAINTENANCE SOFTWARE SERVE

Take control and work smarter from the client’s first call through to scheduling, quoting, job completion, invoicing and payment.

INFORMATION TECHNOLOGY

Schedule your service engineers efficiently. Schedule your service calls and complaints much more efficiently with our amc, call management software, and complaint management sofrware for it services like pc, laptop and computer repairs services.

ELEVATOR/LIFTS

Support plus lifts/elevator amc and support management sofrware manage amc, pmc, per call, complaints, complaints schedule, maintain call history, easy customer management, Manage your service call reminder efficiently, manage all your customer complaints and schedule it.

PEST CONTROL

Our Pest control service management software is the fast growing solution used by all kinds of service industries. By using our complaint management software, customer relationship management becomes easy and customer friendly as it helps eliminate paperwork, improve productivity & provide great customer experience.

OFFICE AUTOMATION

If you are providing multiple services like office automation, then maintaining each operational task becomes a hassle. With our Annual Maintenance Contract & Complaint management software, you can not just record services but can also perform operational tasks like managing contracts, complaints management, Quotations, Technicians, Contract expiry, Grievances, etc.

EFABX/TELECOM/CCTV

Support Plus Amc & Complaint ManagementSoftware offers telecom & communications providers contract management solutions, manage complaints, contract expiry, assign jobs to technician that reduce transaction costs & improve profitability & operations efficiency.

HVAC/ELECTRONICS

Our HVAC AMC and Complaints Manage all customer complaints more efficiently by maintaining an electronic record in one place which can help to save time, increase productivity, manage quotation, contract expiry and contract reminders

OUR DESKTOP & APP SCREENSHOT

OUR DESKTOP & APP SCREENSHOT

OUR ESTEEMED CLIENTS